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MATERIAL Bespoke Stone + Tile Shipping & Returns
SHIPPING POLICY
We strive to deliver world-class customer service and ship to all 50 states in the United States. Estimated shipping times and fees are located in the table below. Please note that these are only estimated shipping times and are subject to availability of products.
These fees apply only to purchases of in-stock items, custom projects require custom shipping quotes.
|
SHIPPING TYPE |
SHIPPING FEE |
ESTIMATED SHIPPING TIME |
|
JWS Collection |
Complimentary Free shipping |
In-stock Items: 10 - 14 business days |
|
Sample Room Collection |
25% Fee of Purchase Amount |
In-stock Items: 10 - 14 business days |
|
Pickup at San Antonio Warehouse |
Complimentary/No charge |
In-stock Items: 10 - 14 business days |
|
Local Order under $2,000 |
$250 Flat Fee |
In-stock Items: 10 - 14 business days |
|
Local Order over $2,000 |
$500 Flat Fee |
In-stock Items: 10 - 14 business days |
|
Tile Order Over $2,000 |
$450 Flat Fee |
In-stock Items: 10 - 14 business days |
|
Tile Order Under $2,000 |
$900 Flat Fee |
In-stock Items: 10 - 14 business days |
|
Fireplaces |
$500 Flat Fee |
In-stock Items: 10 - 14 business days |
RETURNS & CANCELLATION POLICY
WITHOUT EXCEPTION, CUSTOM TILE AND/OR STONE PRODUCTS ARE NOT SUBJECT TO CANCELLATION OR RETURN FOR ANY REASON ONCE THE ORDER IS ACCEPTED BY MATERIAL BESPOKE STONE + TILE.
For sales of all other eligible products, only product returned to MATERIAL at its corporate warehouse within thirty (30) days of the date of purchase may be returned for credit or refund, less a restocking fee of not less than twenty-five percent (25%) of the original purchase price, subject to inspection and acceptance by MATERIAL, provided that the non-custom product has not been altered, damaged or installed in any way. Any ALTERATION, DAMAGE OR INSTALLATION OF THE PRODUCT SHALL constitute ACCEPTANCE OF THE PRODUCT BY BUYER.
CONTACT US
For customer inquiries regarding recent orders, shipping, or processing a return, please email us at info@explorematerial.com. For questions on products please email us at info@explorematerial.com. Allow 24-48 hours for a team member to get back to you.
